Shipping Damage
Items damaged during shipping will be refunded in accordance with the shippers refund policy. Please call UPS at 1-800-PICK-UPS (1-800-742-5877) before opening the package. Please also review UPS Terms & Conditions for More Information.

Warranty Returns Policy
Products Southwest Automated Securityare either warranted directly by the manufacturer or warranted thru us. Return of items that are warranted by its prospective manufacture will be governed by that manufacture’s policy. Items that are warranted thru Southwest Automated Security (after receiving a return authorization number) are subject to the following return shipping options.

1. Return the defective part via either insured regular US mai or insured UPS ground.

2. Return the defective part using any priority 1, 2, or 3 day service you choose and we will expedite the repair/replacement and return the part using the same shipper and the same account that the part was shipped to us with. Shipping cost will not be reimbursed under this option.

Our office must receive all items before replacement parts can be shipped. If the customer would like a replacement part shipped prior to us receiving the defective part, the customer must pay full price plus shipping for the replacement part and receive a refund only if the part is found to be defective. Otherwise the part will be shipped back to the customer as a spare.There will be a charge for returning parts that are shipped to us without a return authorization number or additional parts that are shipped with parts that have been authorized for return.

Advanced replacement returns Credit Policy
Credit to be issued upon return and inspection of RGA products(s). RGA product returns received after 30 days from the date of this invoice may be subject to restocking charges of 15%. Product claimed as defective will be subject to restocking charges of 15% if no problem is found when evaluated by technician.If installer or user error caused the problem no direct will be given for returned part.