Excellent customer service is what every company claims to have, but at Southwest Automated Security, we don’t just preach it, we believe in it. There are numerous benefits to becoming a trusted SAS dealer, and some of them are how we prepare you to develop projects, answer questions and deliver unparalleled customer service. Here is how we do it:
Developing Excellent Customer Service Skills
Teach a man to sell a product, and he’ll eat for a day. But teach a man to serve his customers, and he’ll eat for a lifetime. We believe that one of the best things we can do for our partners is to help them prepare a solid customer service strategy. Our dealers receive this training directly and indirectly through security webinars and our team’s eagerness to answer any questions our dealers have.
Giving Our Trusted Dealers the Tools for Success
We want all of our dealers to know the products we sell like the back of their hands. We equip our dealers with the knowledge so that they have the confidence to suggest products and services to their customers. Our monthly security webinars are designed to inform our dealers about the latest trends, stay up to date with products and find ways to provide excellent customer service.
Continued Education to Keep Our Dealers Up-to-Date
The electronic security industry grows and adapts just like any other, that’s why we strive to keep our dealers ahead of the game. One of the ways we serve our customers is by helping them stay informed about new products, technologies and new ways to provide the service they specialize in. We do all of this through continued education and excellent customer service.
Supplying our dealers with the latest in electronic security is one thing, but preparing them to serve their customers is entirely different. By helping our dealers help their customers, we set everyone up for success. Through webinars and training sessions, we’ll help you develop excellent customer service skills. Contact us today to learn about what we do for our dealers!
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